Management Product and Service Design Essay

Enchanted Kingdom is a theme park in the Philippines. It is located in Santa Rosa City, Laguna, operated by Enchanted Kingdom Inc. (formerly named Amtrust Leisure Corporation). Like any other amusement park, it got numerous attractions and rides that serve the best interest of people of any ages especially children. In the point of view of operations management, as a whole, Enchanted Kingdom is designed to cater ingeniously each guests fancy and offers a total enjoyment for everyone. With their catchy phrase, â€Å"Where the magic begins†¦Ã¢â‚¬  they should provide customers an overall satisfaction with all the products and services they offer and still come up with innovative ideas to keep people especially in the nearing cities to come and go with a fulfilled experience of magic, how far would they render to make people’s imagination as realistic as they can be? I. Product and Service Design Positive From entrance to exit, the place is very exquisite. Customers find themselves astonished with sight of infrastructures built; we all know that the scenic atmosphere endows what Enchanted Kingdom is all about. It is designed in such a way that would cater all ages. They put up rides and fun-filled activities such as arcade, band appearances, games, souvenirs, mascot parade, street dancers, evening fireworks and a lot more. As years passed by, they keep on adding new rides and attractions such as Xtreme Paintball, Kart racing, Triassic Laser Tag, 4D Discovery Theater, Exodus the Ride (All-terrain vehicle Adventure Trail), Lake Spa (foot, back massages), Space Shuttle Max, and SRRX (Haunted attraction). They also started seasonal attraction such as the Biki Waterworld during summer. Their ticket promo is also something people are watching out. They have a variety of ticket rates depending on age and season. They also have discounts for students and residents of Sta. Rosa, and every sem breaks they offer â€Å"barkada† discounts or packages to their target college students. Negative Bringing of food and drinks inside the park is strictly prohibited. Customers are then induced to buy monopolized and expensive food and drinks inside, otherwise they still need to go out the park. Tickets are not so affordable. Their souvenir products are too expensive. There is no place or specific spot, where people could rest when they got tired, only benches sparse at the park. II. Capacity Positive EK has really the capacity to conduct business like this. With 17 hectares of land area, they could really accommodate a large number of people and put all the park zones, shop and food outlets, kiddy rides, adventurous and extreme rides for adults and other attractions together. They have rides that give so much fun and excitement to customers. Their staff and crew are skilled, well trained and do excellent jobs. Their operations hours are enough to most customers to fully enjoy and explore the whole magical place. Negative Although they could cater to large number of people, there are really times especially during special occasions when the whole park is full of visitors or tourists. These create long lines in different rides creating disturbances to the enjoyment of their customers. III. Service Process Positive Buying of entrance tickets is easy. They could choose between limited tickets or ride-all-you-can tickets. Also, EK provides necessary precautions and made the theme park as accessible as it can be such as brochures so you might not get lost. There are staffs all over the theme park for immediate concerns, and accessible customer service office. Negative If there were too many people, it would take 30 minutes to 1 hour before you can take a ride because of long lines of people. The hardest and most tiring part is that you’re standing while you are waiting for your turn. Too much-crowded amusement park makes customers not to ultimately enjoy their trip and be dissatisfied. IV. Facility Layout Positive The age appropriateness and other requirements for efficiency of their facilities are viewed largely as one of the best features of Enchanted Kingdom. They have it all! From land, wind, water, digital and to sports! They offer a variety of fun. The layout was designed in such a way that it is sparse out probably because they want their customers not only to be condensed to one side of EK but also to go all around and see all the other landmarks they constructed. Their rides are distributed according to different themes such as Spaceport, Portabello, Brooklyn Place, Victoria Park, Boulderville, Midway Boardwalk, and Jungle Outpost. The Boulderville is where most rides for kids could be found. Negative Sparse layout could be tiring for some customers. Walking too many steps is tiring and a little bit exhausting to those older people. The adult rides like space shuttle and anchors away would take about five (5) minutes of average walking in between. V. Location Positive Going to Enchanted Kingdom comes handy with private vehicles especially those coming from Manila for it is located near the South Luzon Expressway Exit. It is also isolated from other landmarks such as factories that could ruin the stunning ambience of EK. Its location is also near from exclusive subdivisions that could give them rich customers. Negative The location of EK would most likely be very inconvenient for public commuters. Since it is far from the national road, it is hard for them to locate it. Also, the trip from the national road is prone to heavy traffic. Finally, people who opt to eat outside of EK due to its expensive food and drinks would cost them about 10-15 minutes and additional transportation costs because of its isolated location. VI. Quality Positive Well, every business tries to serve their function well. For some, it is affordable with all of its accommodations. Enchanted Kingdom is the biggest theme park we have here in the Philippines. This is probably the closest to having our very own Disneyland. They provide better quality of rides and scenery compare to others. They are a member of International Association of Amusement Parks and Attractions which can assure us that Enchanted Kingdom follows extreme quality standards and measures similar to other amusement parks in the world. Negative The â€Å"newness† factor is somehow missing in Enchanted Kingdom nowadays. When you frequently visit EK, you would probably ask for new major rides. There are added attractions but they are lacking of building new major rides. The most exciting and challenging rides of EK would probably be still Anchors Away and Space Shuttle which is now Space Shuttle Max – not like Star City who has now the â€Å"Star Flyer†. Also there are rides which are not well maintained particularly their Grand Carousel. The issue of safety assurance also comes into the picture when the Space Shuttle, one of their major attractions, hung in mid-air twice. Recently was in the year 2007. VII. Recommendations for Improvement For improvements, we are not saying that this isn’t a good place to go to for a fun day, but Enchanted Kingdom will need more than a few rides to impress everyone. First off, there aren’t enough rides to accommodate a huge number of people, during peak seasons. You will always end up waiting in line under the blazing sun for an hour or so, only to come out a minute later disappointed that it wasn’t as thrilling as they had advertised. Then the food is too expensive, and you can’t bring your own food – not even a bottle of water. Now that would have been fine if the food inside Enchanted Kingdom’s food court tastes decent, but sometimes even the bottle of water isn’t cold. . There is a small cafe outside; but it doesn’t serve anything worth eating. The bathrooms though clean and well kept had a bad odor and stained tiles. Enchanted Kingdom needs a renovation too, and they need to do it fast before one of their rides collapse. And for 500 pesos entrance fee, they should at least make it a point to upgrade some of their rides and add more chairs and benches for the people. Maybe they could also plant more trees, as the heat can get to you especially during summer. Continuous improvement means total quality management. They should invest more on TQM for this will generate more revenues to their company. If they have TQM, people will not question anymore their entrance fees as to be so expensive. More people would be satisfied and be converted to long-term customers. Most importantly, this would provide safety assurance for all valued customers. Lastly, we support the continuation of their proposed plans of creating Enchanted Kingdom General Santos, Enchanted Kingdom Davao, Andromeda City (Iloilo), Mars World (Cebu), and Planet Enchanted (Batangas City). These proposed projects will make EK accessible not only to people living in Luzon area but also to other parts of the country as well. A project that will boost up economic growth by attracting more tourists and creating more jobs for those unemployed.

The professional teacher in classroom, school, and society

Introduction:By the 1970s, large authoritiess were criticized about interfering the function of markets and the ability of the persons to run their ain personal businesss. Managerialism and marketization of the public services was the chief impression of ‘new public direction ‘ . In order to better the efficiency and effectivity in the populace sector, different schemes such as internal audit and quality confidence have been introduced. ( Aucoin, 1990 ) As instruction is one of the cardinal public services in Hong Kong, it can non hedge from the tidal force of marketization. The reform is related to the transportation of duty from the authorities to the school. In other words, there is a alteration in the nature of the authorities engagement with a position to going more competitory and providing for the demands in the market, and the ever-changing universe. Efficiency, answerability, quality and efficient usage of resources have become the ‘yardstick ‘ in mea suring the public presentation by society, authorities and schools. Those standards have made a great impact on instruction at all degrees. Policy of Decentralization in Schools: In an effort to advance ‘quality instruction ‘ in schools, Hong Kong authorities introduced the thought of a school-based direction theoretical account with a position to conveying about decentalisation. This policy based on an premise: when a market mechanism is in topographic point in the instruction system, s chools will go antiphonal and accountable to the populace, and therefore will choose for better-quality public presentation. ( Brown, 1995 ) Decentralization allows schools flexibleness to apportion resources. Marketization enhances the power of parents as they provide the demands. Diversity of school was decreased and hence the competition between schools is violent. The functions of instructors and pupils have to alter harmonizing to the above-named factors. Fig. 1 Marketization theoretical account ( Modified from Ball )Parental pick:Parental pick is one of the cardinal influences of the educational market. Restructuring instruction by the authorization of parents and pupils through picks in instruction is the cardinal thought under acceptance of a market-oriented attack. In Hong Kong, most of the parents are fond of English Medium Secondary Schools because they believe in the myths of better educational services inside them. ( Band1c†Ya ®Ã‚ ¶e†¢Ã‚ ·a„†ºa‚?c µÃ‚ ±e†¹Ã‚ ±a? ­ , 2010 ) Presently, instruction is considered as a sort of commercial merchandise instead than larning to larn. The whole schooling system can be regarded as a trade good market controlled by civilization of quality. Furthermore, schools are the mills for â€Å" value-addedness † while the pupils ‘ acquisition results are the trade goods within the market. Parents are the goaded force and exert great force per unit areas to school in order to bring forth better reactivity and academic effectivity. ( e ¶Sa ¤se†¹Ã‚ ±?-†¡c? ­ e ¶Sa?-a ®Ã‚ ¶e†¢Ã‚ ·e § , 2008 )Diverseness:In the aftermath of the economic restructuring of Hong Kong into a service economic system, there was a great alteration of the prevocational and secondary proficient schools in 2000. Education and Manpower Bureau revamped and enriched the proficient course of study by stressing more on concern and technological facets every bit good as linguistic communications. ( Education Department, 1997 ) The differences between secondary proficient schools and mainstream secondary schools became bleary. Furthermore, inclusive instruction is introduced and implemented. Students with particular educational demands ( SEN pupil ) are encouraged to have instruction in ordinary schools every bit far as possible. This policy increases the learning diverseness of pupils inside chief watercourse schools. This follows with increasing of demands of resources and teacher re-training. In world, nevertheless, there is unequal support and resources. Under inclusive instruction system, schools can merely have $ 10,000 subsidies for every SEN pupil. Compared with the original system, schools can enroll one instructor and learning aid for every 15 SEN pupils. ( ez?a†¢Ã¢â€ž ¢e‚?eaS?a? §a ¤sca °Ã¢â‚¬Ëœ , 2005 ) Merely 6 % of instructors agree with adequate support under the bing system. ( Education Convergence, 2002 ) In the past 15 old ages, the diverseness of school is reduced due to revamping secondary proficient schools and inclusive instruction. More and more schools became mainstream schools. Normally, those schools focus on academic facets instead than developing pupil ‘s possible since academic accomplishment of pupils is an of import public presentation index under cognition base society. Students ‘ endowments are ever buried.Competition:Under marketization, competition becomes much more serious than earlier. From the fact that the figure of pupils entry to secondary one lessening dramatically ( a? ­a ­?aae ·?a?†¦e ©sa , 2010 ) , schools which did non get adequate figure of pupils might be closed by the authorities. In order to hedge from this procedure, different schools principals utilizing different schemes to pull pupils to analyze their school. The schemes including give different subsidy or even hard currency to the new pupils. Harmonizing to the research ( e ¦Ã¢â€ž ¢Ã¢â‚¬ ¢Ã¢â€ž ¢e‚?a °Ã‚ ­aaâ€Å"?a?†Ã¢â‚¬ ¢Ã¢â€ž ¢a? «a ·?aeY? , 2010 ) , some instructors were forced to advance the school. The promotional activities including be aftering different activities, some even serve as salesmen on the street to advance the school. We believed that these should non be the responsibilities of instructors. The direct result is teacher can non pass equal clip on the lesson planning or fixing resource for pupils. This implies that learning quality in footings of pupil larning result may deteriorate due to the deficit of readying. Second consider competition between pupils. Hong Kong is a cognition based society. Under the construct of marketization, educational success implies competiveness, which farther elaborates to money and high socio-economical degree. We argued that the ultimate end of instruction should non be served as a tool to mount up to higher socio-economical degree. If marketization continues, the purposes of instruction would go training pupils to accomplish academic success merely and in uniformity. We argued there would be two possible result of this uniformity. The first result is we would lose out value instruction. Previously school non merely concentrate on academic country, but besides the whole individual development of pupils. Teacher can hold flexibleness to learn different country of cognition, but non constrained to the examinational stuffs. But under marketization, we focus on the acquisition result and competiveness between pupils instead than value. It seems that the value instr uction is no longer of import in the modern society. Therefore we argued this may be one of the accounts of the happening of different societal issues. The 2nd possible result of uniformity is the changing of features of pupils. After marketization, we focus more on competition every bit good as public scrutiny. Therefore different accomplishments such as communicating or coaction may be omitted in the course of study. From the illustration of the maestro alumnus in Chinese university, this indicated that our current educational system maintain preparation pupils in this mode. ( a? ­a ¤Ã‚ §c? ©a? «200? ¬?e ¦Ã¢â‚¬ ¹a ·?a ¤Ã‚ ±?†¢- , 2011 ) This in bend pupils can merely execute good in the test merely, but can non use the cognition in the existent state of affairs or utilizing different accomplishments to work out jobs.The effects of the reform of educational system on instructors:In fact, the work load of instructors was really high before the reform of educational system. Teachers have more than 30 periods per hebdomad and it was one of the highest Numberss around the universe ( Cheng, 2004 ) . Furthermore, the figure of pupils per category normally is really high and it is about 40 per category. It may to a great extent increase the work load of instructors. Under the reform of the educational system, the work load of instructors is farther increased. In the yesteryear, the instructors could still manage their work. It was because of the standardised course of study, lower in-class diverseness of pupils and the comparatively teacher-centered instruction manner. However, under the reform of the educational system, the stria of pupils was changed from 5-band system to 3-band system. In other words, the intra-school diverseness of pupils became much higher. This may ensue in the dramatic addition in the trouble and cost of learning and direction of schools. Ultimately, instructors have to pay more attempt to cover with the jobs in learning, conselling and resources allotment. As the diverseness of pupil additions, the original high quality schools and pupils become second-rate since the resources have to be shifted to cover with the jobs of less able pupils. As mentioned antecedently, inclusive instruction is one of the of import policies under the reform of the educational system. It aims to include some SEN pupils into the normal categories so that SEN pupils can accept the legitimate instruction. This may increase the intra-school diverseness of pupils and the operating cost of schools. Besides, excess back uping resources should be needed. However, a batch of schools do n't run into the standards to suit the SEN pupils and are forced to make so. Under the state of affairs of high work load and ‘big category ‘ , instructors really have non adequate clip and energy to take attention of the SEN pupils. As a consequence, the SEN pupils finally get no benefit. The reform of educational system involves the alteration in the instruction schemes and the usage of the instruction tools. In order to do the instruction more effectual, instructors have to take a batch of preparation classs about the alteration of the course of study, the application of information engineering and etc. Besides, some instructors have to complete the graduate student sheepskin of instruction. Teachers have to pay excess clip and energy on their surveies. In add-on to the work load and day-to-day responsibilities in school, instructors may experience collapsed. As a consequence, the success of the reform of educational system may be hard to be achieved since instructors really have no clip and energy to take attention of the diverseness of the ability of pupils and aid pupils ‘ growing.Decision:In decision, marketization have its ain advantages such as bettering efficiency of acquisition and instruction in footings of larning result. Nevertheless, the purposes o f instruction and value instruction are neglected in the current marketized educational system. We believed that the disadvantages overwhelm the advantages and this is non a good pattern to our following coevals. Entire words: 1675

Anglo-Saxon Ideologies And Customary Practices By Pagans

Anglo-Saxon Ideologies And Customary Practices By Pagans The poem Beowulf was written between the 8th and 10th centuries, a time of great transition. Anglo-Saxons still dominated England, and Christianity had only come to the region one hundred or so years before. Although the new religion spread quickly, Anglo-Saxon (or Norse) paganism and its influence in the English peoples lives did not subside quickly. Although Beowulf often speaks of God, the story of Cain and Abel, and the Great Flood, there are major pagan motifs and social interactions that underly the poem and keep it rooted in old Anglo-Saxon ideas. The poem synthesizes Christian and pagan beliefs, and a close reading shows that there are many more pagan elements than immediately obvious. More than Christianity, paganism is the social basis for the society Beowulf addresses. Some elements of Christianity are obvious in this poem. Grendel is said to have descended from Cain, Adam and Eve’s fratricidal son in the Book of Genesis (Heaney, 9), and the poem makes frequent references to thanking God for bestowing victory upon Beowulf. However, as Beowulf scholar Benjamin Slade points out in his talk comparing the Christian and pagan elements of the story, the poet never names Christ explicitly. After his defeat of Grendel, Beowulf calls for the â€Å"Almighty Father be thanked† (Heaney, 63). Yet as Slade points out, giving thanks to God and making references to divine blessings and judgment after death are not at all exclusive to Christian theology. Beowulf contains very little talk of Christs teaching of salvation and forgiveness, and there is almost an exclusively â€Å"Old Testament† feel to the poem’s Christian elements. An interesting point where Christianity and paganism cross in the story is the mention of a â€Å"great flood† depicted on the hilt of a sword (Heaney, 117). Indeed, there is talk of a great flood in Genesis, but Slade correctly observes that the flood described in the poem â€Å"makes no reference to Noah, or an ark, or the effect of the flood on anyone except the giants.† A flood killing many giants, however, is not exclusive to Christianity, but is also mentioned in the pagan story of Ymir in which the giants blood floods the world and kills all the other giants. Thus, it seems that the author blended two traditions into one poetic element in a very ambiguous way. One of the major pagan elements that is common across the story is the idea of Fate. Fate was an integral part of Anglo-Saxon and Norse theology, and the Anglo-Saxon society from which Beowulf sprang (and the Norse societies to which the poem speaks) still placed a great deal of trust in it. Fate is what leads King Hygelac to his death in battle (Heaney, 85) and is what leads to Grendel’s death – not simply the will of God. Just as much talk as there is of Gods grace and will, there is talk of destiny and divine inevitability. Even in his final moments, Beowulf speaks of his death and his past glories as being part of his fate. As the poems hero says before fighting Grendel: â€Å"Fate goes as ever Fate must† (Heaney, 31). Another pagan social ideal central to the poem is the concept of the feud or duel. In Anglo-Saxon and Norse society, the holmgang – the traditional duel for settling disputes of honor – was considered very important to maintain the balance of social harmony (Day). For Hrothgar, the King of the Danes, the need to slay Grendel is not just from a need to protect his kingdom, but to avenge the destruction of his hall at Heorot and the death of his thanes (retainers) at the hands of Grendel (Heaney, 9-11). Even the demonic mother of Grendel seems bound by this code, when she seeks revenge for the death of her son at the hands of Beowulf and his cohorts (Heaney, 89). The Christian ideal of loving ones enemies and â€Å"turning the other cheek† seems clearly absent for the heroes in Beowulf, who seem to be bound by the need to maintain the balance of honor by feuding between various sections of society (Day). The poems hero sums up clearly the Nordic idea of the importa nce of the feud, in saying â€Å"It is always better to avenge dear ones than to indulge in mourning† (Heaney, 97). The most critical remnant of Anglo-Saxon pagan social relations within Beowulf is the aforementioned concept of honor. In slaying Grendel, it is just as important that Beowulf gained a great deal of honor for himself and the Geatish people as it was for him to defend the Danes from Grendel and the monster’s mother. King Hrothgar speaks clearly of family honor, an dits importance to society, within his family and Beowulfs family after Grendels death (Heaney 83-85). Even at the end of his life, Beowulf is not concerned about salvation or accession into Heaven, but instead is more concerned with having fulfilled an honorable life that is worthy of posthumous prestige (Heaney 189, 213). His death is an explicitly pagan one, with a traditional cremation on a funeral pyre bedecked with gold and treasures, rather than the simple Christian burial rites of the time (which were more concerned with the glories and riches awaiting the dead in Heaven, not their earthly possessions). Although the poet that put Beowulf to paper was almost certainly a Christian, the society that he inhabited was not completely Christianized itself, and the content and social interactions within the poem make this quite clear. While there is much talk of God, Cain and Abel, and divine rewards, there is never a specific mention of these things being exclusively Christian elements of the story. For Beowulf, honor and prestige are far more important than enacting Gods will or achieving salvation after death, even at the end of his life. Thus, one cannot say that Beowulf is a Christian poem, but a tale that grew out of a society in transition from pagan to Christian. WORKS CITED: Slade, Benjamin. â€Å"à ¾rym gefrunon, helle gemundon: Indogermanic shruti and Christian smriti in the Epistemology of Beowulf.† paper given [in absentia] at 38th International Congress on Medieval Studies. Kalamazoo (Michigan), 2003. Heaney, Seamus. Beowulf: A New Verse Translation. New York: W.W. Norton, 2001. Day, David. â€Å"Hwanan sio faeho aras: Defining the Feud in Beowulf†. Philological Quarterly, Winter 1999, 78:77-95.

Income Protection Insurance Assessment Essay Example | Topics and Well Written Essays - 750 words

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Mechanical Engineer Technology Career Investigation Report Essay

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Organisational Design and Change Essay Example | Topics and Well Written Essays - 2000 words

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Politics of the knowledge Essay Example | Topics and Well Written Essays - 250 words - 2

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